1. Information Collection
They collect various types of information to process orders and improve your shopping experience:
Personal Information: Name, email address, phone number, shipping address, and billing details provided during checkout or account creation.
Technical Data: IP address, browser type, device information, and cookies to track website performance and user preferences.
Order History: Details of products you’ve viewed, added to your cart, or purchased.
2. How Your Data is Used
Order Fulfillment: To process transactions, ship products, and send order updates (via email or WhatsApp).
Customer Support: To respond to your inquiries or resolve issues with your jewelry.
Marketing: If you opt-in, they may send newsletters, promotional offers, and updates on new collections (like GIA-certified diamonds or hallmarked gold).
Personalization: Using cookies to remember your preferences and show relevant product recommendations.
3. Data Sharing & Third Parties
Dhriti Creations typically states they do not sell or rent your personal information to third parties. However, they share data with:
Logistics Partners: Courier companies (like BlueDart or Delhivery) to deliver your jewelry.
Payment Gateways: Secure processors (like Razorpay or PayU) to handle financial transactions safely.
Legal Compliance: If required by Indian law or to protect the rights and safety of the company.
4. Data Security
Encryption: They use SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.
Secure Storage: Personal data is stored on secure servers with restricted access.
5. Your Rights
As a user, you generally have the right to:
Access & Correction: Request a copy of the data they hold or ask to update incorrect information.
Opt-Out: Unsubscribe from marketing communications at any time via the link in emails or by contacting support.
Deletion: Request the deletion of your account and personal data (subject to legal record-keeping requirements).
6. Cookies Policy
The website uses cookies to enhance functionality. You can choose to disable cookies through your browser settings, though this may limit some features of the site (like keeping items in your cart).
Contact for Privacy Concerns
If you have questions regarding your data, you can contact their privacy officer:
Email: dhriticreations1@gmail.com
Phone: +91 9820339514
Address: Diamond Tower, Zaveri Bazaar, Mumbai, Maharashtra.